Shipping & Repairs

SHIPPING

Kangaroom online store is pre-order only (15 days in advance). Safely Ship by registered international air mail with tracking number.


REPAIRS

Kangaroom studio proudly guarantees the quality and performance of all our products. Items with defects in materials or workmanship will be replaced or repaired for the practical lifetime of the product. Product damaged through wear and misuse, or neglect may be repaired at a nominal charge.

Please email to mail@kangaroomstudio.com before you make a shipping.

Customers are responsible for shipping items to Kangaroom studio. Kangaroom studio will cover the return shipping costs. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery.

Repairs costs will vary depending upon the situation. We will provide you with as many repair options as possible based upon the amount of work and materials required and the expected end result. After we have received and assessed your product, we will be able to contact you with repair options and costs. Repairs requiring payment will never be performed without your authorization.