Shipping & Repairs

SHIPPING

Kangaroom online store is exclusive made only. Each item is made to order. It will take at least 15 days to be made. (Except a collection that mark as ready to ship.)

Safely shipping by registered international air mail with tracking number.


REPAIRS

Kangaroom studio guarantees s quality of all our products. Items with defects in materials or workmanship will be replaced or repaired for the lifetime of the product. Product damaged through wear and misuse may be repaired at a nominal charge.

Please email to mail@kangaroomstudio.com to notify us.

Customers are responsible for shipping items to us. Kangaroom studio will cover the return shipping costs. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery.

Repairs costs will vary depending upon the situation. We will provide you with as many repair options as possible based upon the amount of work and materials required and the expected end result. After we have received and assessed your product, we will be able to contact you with repair options and costs. Repairs requiring payment will never be performed without your authorization.